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      Walk into the customer's world and listen to their stories

      Source: Time:2018-06-12 13:58:54 frequency:

      There are always more or less separators between people and people, which should be unavoidable, because we live in a different environment and accept different ideas. To eliminate these gaps, we need to enter their world and understand their ideas. Everyone's experience is different, and there will be different stories. Our customers are the same. Every customer has his story. If we read them, then our distance will be even closer.

      There are always more or less separators between people and people, which should be unavoidable, because we live in a different environment and accept different ideas. To eliminate these gaps, we need to enter their world and understand their ideas. Everyone's experience is different, and there will be different stories. Our customers are the same. Every customer has his story. If we read them, then our distance will be even closer.
      The customer came to consult, and the big machine only had to listen first, then understood again.
      In the business world, the important thing is never you. The important thing is always the customer. God is a customer.
      We read the story of our customers with our heart. Why did the customer ask over and over again the vertical packaging machine, or did it mean that there was no order? In fact, I think sometimes customers do not order, not price, quality, delivery and other issues do not buy, but his story did not tell us.
      For example, a customer in Hebei wants to purchase a packaging equipment, but after consulting for more than half a month, the customer still has no order.
      I do not understand, I feel this customer is very active, the question is also very pertinent, and also sent the material to let us try the machine to show him, really really have the meaning of purchasing! I asked him: do you have any plans for packing machines in the near future? The customer said vaguely: it should be fast.
      Because some of the equipment was his own matching, then he asked me: the height of the feeder, the large opening in the middle of the platform and so on. I answered it to him, too. I said: during this period of time, you have less time to buckle up. You must be in a good business. You are busy making money.
      The customer said: this time is a little busy. Your price is a little more favorable. I can introduce your customers. It is in our local area. Because many factories need it, they all let me find. I have to do a good prototype, put it in my factory and run it, others see it very well, because it is not thousands of dollars, but more than ten thousand.
      I said: it is reasonable to say that, I also understand very well, but the price is really very favorable, very preferential to you.
      The customer said: it's not good to do business now. I said: some good business, some people say not good to do, some say bad business, also have a fortune, maybe we can not find a way out for a moment, we complain that the market is not changed, we can only change our own.
      Customers say: in this period of time in other projects, the funds are a little nervous, the previous time, the,,,,,, (the customer talks about their own start, and then encountered some difficulties, change the project, the current period is a bit difficult, still in consideration.) This is the story of the customer's mind. The story that the customer tells is related to the progress of the order. The most important thing is the customer, not us. After listening to the story of the customer, we only have to affirm him, so that he will feel that we are sure of his own thoughts on us.


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